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The Michigan Public Service Institute annually brings together more than 100 Public Works Directors and other management staff from all over the state for an in-depth training session on a variety of topics relevant to the management of municipal public works departments. Steve Schultz recently spoke in Mt. Pleasant to the Institute’s 2009 attendees on “Arbitration – How to Avoid It, and What to Expect if You Can’t.” The session presented several case studies and a wide ranging discussion of the arbitration process.